Of all the words and phrases that make me go hmmm, ‘service user’ is right up there. I actually cringe every time I hear anyone use it to define and describe other people. And I hear it a lot. And read it a lot too. So if it’s such a common term in adult social … Continue reading Words that make me go hmmm: Service user
Category: Social care
Words that make me go hmmm: Case
In the statutory social care world, we talk about cases all the time. We screen, allocate, assess, manage, transfer and close cases. We carry caseloads. We have active cases and passive cases. We deal with complex/challenging/difficult cases. We record case notes and maintain case records in our case management systems. We hold case conferences and … Continue reading Words that make me go hmmm: Case
Words that make me go hmmm: Customer
I suggested at work recently that ‘customers’ wasn’t the right word to use to describe people we support in adult social care. The colleagues I was with had a different view - extolling the virtues of the customer experience, customer service and the benefits of viewing colleagues as internal customers, and the conversation moved on. … Continue reading Words that make me go hmmm: Customer
Words that make me go hmmm: Assessment
“where it appears to a local authority that an adult may have needs for care and support, the authority must assess (a) whether the adult does have needs for care and support, and (b) if the adult does, what those needs are.” Care Act 2014 [1] The Care Act guidance describes the assessment ‘process’ as … Continue reading Words that make me go hmmm: Assessment
