Words that make me go hmmm: Case

In the statutory social care world, we talk about cases all the time. We screen, allocate, assess, manage, transfer and close cases. We carry caseloads. We have active cases and passive cases. We deal with complex/challenging/difficult cases. We record case notes and maintain case records in our case management systems. We hold case conferences and … Continue reading Words that make me go hmmm: Case

Words that make me go hmmm: Customer

I suggested at work recently that ‘customers’ wasn’t the right word to use to describe people we support in adult social care. The colleagues I was with had a different view - extolling the virtues of the customer experience, customer service and the benefits of viewing colleagues as internal customers, and the conversation moved on. … Continue reading Words that make me go hmmm: Customer