Here’s an A-Z list of words and phrases we use in adult social care that make me go hmmm… They link to blog posts I’ve written about them, or referenced them in.

Although I’m not keen on policing language, there are some words on this list that I’d happily ban, because I genuinely don’t feel they have any place in a human, relational way of working. Other words are on the list because I think we interpret their meaning in ways that can be harmful.

It’s by no means an exhaustive list. I’d love to know which words and phrases you’d add.

Accessing the community

Assessment

Bed blocker

Care

Carer breakdown

Case

Challenging behaviour

Community

Complex

Co-production

Customer

Demand

Difficult

Discharge

Doing

Empowerment

Engagement

Frequent flyer

Front door

Frontline

Hard to reach

Independent

Labels

Managing expectations

Needs

Non-compliant

Outcomes

Pathway

Patient

Prevention

Refuses to engage

Resilience

Safe

Service user

Signposting

Special

Strengths-based

Those

Transformation

Voice

Vulnerable