Joining the dots… letting love (back) in to social care

“We need to reclaim the concept of love, not as an abstract, all embracing, fantasy but as a set of ethics, principles, values and behaviours. A love that is justice in action…”Bell Hooks [1] As I suggested in my previous blog, we’ve spent so long focusing on the shadows of social care that we seem … Continue reading Joining the dots… letting love (back) in to social care

Words that make me go hmmm: Customer

I suggested at work recently that ‘customers’ wasn’t the right word to use to describe people we support in adult social care. The colleagues I was with had a different view - extolling the virtues of the customer experience, customer service and the benefits of viewing colleagues as internal customers, and the conversation moved on. … Continue reading Words that make me go hmmm: Customer