Words that make me go hmmm: Case

In the statutory social care world, we talk about cases all the time. We screen, allocate, assess, manage, transfer and close cases. We carry caseloads. We have active cases and passive cases. We deal with complex/challenging/difficult cases. We record case notes and maintain case records in our case management systems. We hold case conferences and … Continue reading Words that make me go hmmm: Case

Words that make me go hmmm: Customer

I suggested at work recently that ‘customers’ wasn’t the right word to use to describe people we support in adult social care. The colleagues I was with had a different view - extolling the virtues of the customer experience, customer service and the benefits of viewing colleagues as internal customers, and the conversation moved on. … Continue reading Words that make me go hmmm: Customer

‘Fixing’ social care? Why Boris Johnson’s words make me go hmmm…

“My job is to protect you or your parents or grandparents from the fear of having to sell your home to pay for the costs of care and so I am announcing now – on the steps of Downing Street – that we will fix the crisis in social care once and for all with … Continue reading ‘Fixing’ social care? Why Boris Johnson’s words make me go hmmm…

Words that make you go hmmm…

“If you really want to change practice then you have to adopt a new language”Sam Newman, Partners4Change (1) Our Conversations Count approach is based on The Three Conversations®. Partners4Change have a list of words that are banned in their approach. Many of these words describe what we currently do, including ‘assessment’, ‘review’, ‘allocation’, ‘hand-off’, ‘referral’, … Continue reading Words that make you go hmmm…